Business group welcomes energy regulator's proposals to protect firms

11 Dec 2023

The Federation of Small Businesses (FSB) has welcomed energy regulator Ofgem's proposals to provide greater protection to UK small businesses.

Ofgem's proposals will help to ensure businesses receive the highest standards of service and more clarity on the costs being paid to third party brokers.

Ofgem said that it has listened to business groups, who warned that firms require more support with energy issues, and has developed the proposals to 'ensure better deals, better protection and more clarity for businesses'.

The energy regulator has opened a consultation on the implementation of a new set of rules for suppliers to make sure they improve customer service and clearly outline costs for customers.

Commenting on the proposals, Tina McKenzie, Policy Chair at the FSB, said: 'We welcome the launch of the consultation on Ofgem's proposals to provide greater protection for businesses. It shows the energy regulator has listened to our calls to take action against poor customer services and narrow the treatment gap between small businesses and domestic customers.'